Service and Repairs

! WARNING – DO NOT ATTEMPT TO DO YOUR OWN REPAIRS !

A garage door spring unit is under tension at all times and should never be adjusted, except by approved, fully trained Dominator technicians.

We recommend servicing your garage door once in the first 12 months after installation and every two years thereafter.

Servicing your garage door and opener is just as important as servicing your car. Much like the engine of your car, your garage door is made up of numerous moving parts designed to lift and lower your garage door safely and efficiently.

Ongoing preventative servicing ensures that your garage door continues to function within factory specifications and greatly reduces the risk of failure and repair bills down the track. Regular preventative servicing is also required to maintain your Warranty.

FOR URGENT REPAIRS CONTACT DOMINATOR RODNEY ON 09 422 2299 TO ARRANGE A VISIT, OR CONTACT US VIA EMAIL.

Book a service or repair

Our Services

If something has gone wrong with your garage door or opener, you should schedule a repair service to diagnose the problem, fix or replace affected components and part.

Some of the common Garage Door problems we fix include:

Maintenance Service / Tune Up

Is your garage door loud? Is it lowering and raising slowly or even jumping on the tracks? Maintenance of your garage door and opener is critical to ensuring its smooth, quiet, reliable operation, and in most cases is necessary to ensure your warranty remains valid.

Dominator Secure Sectional Garage Door Opener

Garage Door Openers/Motors

If your garage door opener breaks down, feel free to call us. Our technicians can work on every model, brand or make and provide only the best quality models in the marketplace. All our residential motors come with a minimum 5 year warranty.

Insurance / Crashed Door

If you have driven into your garage door don’t worry, it is more common that you might think. We can provide a temporary fix to make your home secure again and have national agreements in place with most major insurance companies to make everything as easy as possible. It doesn’t matter what brand the original door was. We will get it sorted.

Garage Door Spring Repair

If you heard a loud bang and your door is heavy or impossible to lift you probably have a broken garage door spring. We carry a huge variety of spring weights in stock and will ensure that your door is up and running again quickly.

Garage Door Cable Repair

Garage Door cables carry the entire weight of the door and can be under high tension. They can come loose and slip off the drum or break altogether leaving your door unable to open or stuck half way. We carry high quality cable in stock to quickly get your door working again.

Weather Seals

Our technicians will install a brand new garage door weather seal which will keep rats, rain and dust away from your garage.

Garage Door Maintenance You Can Do Yourself

What to do

Regularly clean your doors (every 14 days)

ZINCALUME® AND COLOURED STEEL FINISH DOORS

Your coloured steel door has been pre-painted with a silicone modified polyester formulation, which is one of the best paint films available today. However good a product may be, all exposed surfaces require some attention to guard against corrosion and any other harmful atmospheric effects.

Washing the door with clean water and a cloth every 14 days is recommended. More frequent washing is advised in salty or industrial fallout areas.

Remember, when you think of cleaning your car, think of cleaning your door.

NOTE: DO NOT WASH THE AUTOMATIC OPENER, IT WILL VOID THE WARRANTY AND COULD CAUSE ELECTROCUTION.

Lubrication (every 3-6 months)

Guide tracks: Clean the internal sections of the guide tracks with a cloth dampened with mineral turps or methylated spirit. DO NOT USE GREASE OR OIL ON THE GUIDE TRACKS.
Steel hinges: (If fitted). Sparingly lubricate with an all purpose machine oil. Also lubricate wheel to axle bearings.
Plastic hinges: No lubrication is generally required, however silicon spray may be used if necessary.
Springs: (Where accessible). Wipe over with an oily rag.
Locks: Your lock does not require special maintenance, however if the key becomes stiff, a spray lubricant such as RP7 is recommended. Do not grease the lock.

Check

Lifting cables – wear: (If fitted). Check for wear through by rubbing. If there is fraying or signs of corrosion contact Dominator Rodney. These cables are under extreme tension and should never be adjusted, except by fully trained Dominator dealers.
Lifting cables – tension: (If fitted). While the door is up visually check the connection between the cable and the drum at the top. If the cable is loose it may detach. These cables are under extreme tension and should never be adjusted, except by fully trained Dominator dealers.
Fasteners: Check all screws, nuts and bolts to ensure they are secure.
Spring tension: It is natural for springs to lose tension. Should the door become hard to operate or completely inoperative, contact Dominator Rodney.

Timber Doors

We use and recommend Dryden WoodOil. The panels are fully coated in wood oil before they leave our factory.

The door should then be cleaned if necessary and coated with a second application on completion of site activity, between 30 and 90 days after install.

A maintenance coat (3rd) is required 12 months from 2nd site coat to allow more protection and colour enhancement.

After appropriate initial coats re-application of Dryden WoodOil is recommended annually, ensuring that exterior surface, all edges and end grains are coated completely. If your door is North facing it is recommended to do so every 6 months.

DO NOT!

Attempt to adjust the springs or cables

These springs and cables are under extreme tension and should never be adjusted, except by fully trained Dominator dealers.

Remove any hardware, parts or sections of your door

Your door needs all its parts attached. Do not remove them.

Wash the automatic opener or any electrical parts

This will void the warranty and could cause electrocution.